At Sandstorm Events, we understand that plans can change. If you need to cancel your ticket purchase, please review our cancellation policy:
Eligibility for Cancellation:
- Cancellations are accepted up to a specified deadline before the event date. Please refer to the event details for the exact cutoff time.
- Tickets purchased after this deadline are non-refundable.
Cancellation Process:
- To request a cancellation, contact our customer support team via email or phone.
- Provide your order details, including the event name, ticket quantity, and payment information.
Refund Timeline:
- Refunds will be processed within 10 to 45 days, depending on the policies of the issuing bank of your credit card.
- We appreciate your patience during this processing period.
Exceptions:
- Sandstorm Events reserves the right to deny cancellations in cases of violation of event terms and conditions or fraudulent activity.
- Convenience fees, processing fees, or any other non-ticket charges are non-refundable.
We value your trust and look forward to hosting you at our events. If you have any questions or need further assistance, feel free to reach out to us.
