At Sandstorm Events, we strive to provide exceptional service to our valued customers. If you find it necessary to request a refund, please review our refund policy below:
Eligibility for Refunds:
- Refunds are applicable only for valid reasons, such as event cancellations or changes.
- Tickets purchased for events that are postponed or rescheduled will remain valid for the new date, and refunds will be processed only upon request.
Refund Process:
- Refunds will be issued through the Original Mode of Payment used during the ticket purchase.
- Please allow up to 10 to 45 days for the refund to reflect in your account, depending on the policies of the issuing bank of your credit card.
Contact Us:
- If you believe you are eligible for a refund, please reach out to our customer support team via email or phone.
- Provide your order details, including the event name, ticket quantity, and payment information.
Exceptions:
- Sandstorm Events reserves the right to deny refunds in cases of violation of event terms and conditions or fraudulent activity.
- Refunds for convenience fees, processing fees, or any other non-ticket charges are not applicable.
We appreciate your understanding and cooperation. If you have any questions or need further assistance, feel free to contact us.
Thank you for choosing Sandstorm Events!
